Our guitars are covered by a 1 year limited warranty from the date of delivery. This warranty covers workmanship performed by Vigilant Guitars such as the woodworking, finishing, fretwork, assembly and set up .The warranty does not cover normal wear and tear, damage caused by misuse, accidents, improper maintenance, modifications, or any alterations made to the guitar. Any unauthorized repairs or modifications made to the guitar will void the warranty.
Guitar are shipped with strings slacked off and some components disabled to deter damage in shipping. We recommend the purchaser have the guitar set up to their liking by an experience technician if they are not comfortable doing the work. The cost of the set up is responsible to the purchaser.
If you receive a guitar that is damaged upon arrival, please contact us within 48 hours of receiving the guitar. We will arrange for return shipping and provide you with a replacement or a repair, based on the extent of the damage. For all returns or exchanges, please contact us within 14 days of receiving the guitar to initiate the process. If you wish to return or exchange the guitar for any reason other than damage or defects, the following conditions apply: The guitar must be in its original condition, with all original packaging, accessories, and tags.You will be responsible for the cost of return shipping. Returned guitars will undergo an inspection to ensure they are in the same condition as when they were shipped.
Contact our customer service team at firstname.lastname@example.org to initiate a return, exchange, or warranty claim. Provide your shipping info, details of the issue, and any relevant photographs if applicable. We will guide you through the necessary steps to discern if the guitar is eligible for return.
Due to the highly custom features of some builds determined by the inlay choice, stain choice, control layout and extended range specs, Vigilant will honour the warranty of the finish, hardware and installation but void the return policy.
The return policy is not meant to be exercised in cases where the customer doesn't "like" the specs they have chosen. We communicate with our customers throughout the building process and it is on the responsibility of the customer to indicate where they would like alterations at an appropriate time. Should the customer wish to see alternative versions of two options, it is the responsibility of the customer to emphasize that wish and should their decision prove regrettable upon delivery, the return policy will not be valid.
The customer is responsible for costs of shipping the guitar back to Vigilant, duties, tariffs or taxes will be deducted from the returned funds.
Stock instruments can be exchanged for store credit. Payment will be reimbursed through the same method of payment. Cash reimbursements will not be given.